Frequently Asked Questions

Hi!  We are Julie and Bill, owners of Your Spirit Flow, based in Virginia, USA.

Whether it is a gift for that special person or a treat for yourself there will be something that we know you will love! After deciding on the product(s) you would like simply click the “Add To Cart” Button that can be found under each product on our store. You can then click the check out button to pay by credit card, Paypal or Amazon Pay.  Enter your billing and shipping addresses, your payment details and complete your purchase. If you have any problems at all please contact us and we will gladly help you.

We provide all product measurements in the description of the product listing. Please check the sizes carefully and consider our products are from outside the United States.

As we have not shipped your order you can makes changes. Please notify us as soon as possible and we will do our very best to help you.

We accept all major credit cards (Visa, Master Card, American Express, and Discover) as well as Paypal, Amazon Pay and Google Pay.

All orders are protected with 128 bit SSL encryption and no card details are stored by Your Spirit Flow. All card processing is handled by our third party payment providers (Shopify Payments & PayPal).

We ship through the United States Post Office (USPS) and our rates vary based on the shipping weight of the item.

Shipping

All orders are shipped from with the United States. Should an item be out of stock we may choose to ship directly from our supplier to save both time and additional postage charges - this is rare but worth noting. Please note that we may post multiple items separately depending on what warehouse the item is in (Similar to how Amazon and other large retailers operate).

Providing you are able to inform us quickly (within 24 hours) we should be able to make the amendment. Once the item is shipped we are unable to make any changes.  Please take care when entering your details to avoid any delays or lost packages as a result of incorrect information.

Our processing and delivery time is normally 3 - 8 business days but please be patient during busy periods such as holiday seasons and Christmas.

When your items have been dispatched, we will send a notification email to the email address you provided at checkout.

I received an email saying my order has been dispatched but I haven't received my order yet.

Please allow 5 working days to be safe. If you have still not received your order after this time please our customer support team and we will be able to help you.

Support

We can be reached at 804-601-0421 or through email at support@yourspiritflow.com

You can also send us a message through Facebook messenger on our site using "Send us a message" bubble.